Your information supports your request—nothing more.
When you submit a tour inquiry, we use your details to reply, coordinate next steps, and support your experience planning. Here’s what that means in plain terms.
What we collect
We collect the details you provide when you request an experience or contact support.
Request and contact details
Common examples include your name, email, phone number, and your preferred date or message.
Trip context you choose to share
You may include group size, accessibility notes, and preferences to help us respond more accurately.
How we use information
We keep the purpose straightforward and focused on responding to you.
To respond to requests
Confirm availability, share logistics, and answer questions you send.
To improve clarity
Use your trip context to provide accurate guidance and preparation notes.
To support customer service
Follow up if we need clarification to complete your request.
Sharing and protection
We only share information when it’s necessary to coordinate your requested experience or provide support.
Sharing
We may share relevant details with experience partners when needed to confirm and coordinate your request. We aim to share only what’s required.
Protection
We take reasonable steps to protect the information you provide and to limit access to those who need it to assist you.
Your choices
You control how we contact you and what you include in your requests.
Email updates
If you opt in via the form checkbox, we’ll send confirmation and helpful replies. You can change your preferences by contacting support.
Questions about privacy
If you have concerns or want to ask about how your information is handled, reach out through our Support desk.
Contact support
Visit Support and send a message with your question.
Important note
Policies and practices may evolve. The goal remains the same: transparent use of information to support your experience request.